What a Written Quote Should Legally Include (UK)
Part of the ProtectMyQuote Red Flags Guide
UK consumer law doesn't specify an exact template every tradesperson must follow for a quote, but it does set out rights around the information you're entitled to before you agree to pay for a service, and around cancellation in certain circumstances. Knowing roughly what a solid written quote should contain makes it much easier to spot one that's missing something important.
What to actually look for
Clear identification of who you're contracting with
A written quote should include the trading name, and ideally the full legal business name if it's a limited company, along with contact details and an address. If a quote only has a first name and a mobile number, that's not necessarily dishonest, but it does mean you have very little to go on if a dispute arises later.
A description of the work being carried out
The scope of work should be specific enough that both sides agree on what's actually being done — not just "kitchen renovation" but the actual elements included. This is what makes a quote enforceable as an agreement rather than just a rough estimate.
The total price, and how it's broken down
Under UK consumer protection law, pricing information given to you before you agree to a contract needs to be clear and not misleading. A total figure with a reasonable breakdown of what it covers supports this — a vague headline number with no detail underneath it does not.
Your cancellation rights, where they apply
If you agree to work away from a trader's business premises — for example, they quote you in your own home — you may have a legal right to cancel within a set cooling-off period under UK consumer contract regulations. A quote or contract should make clear whether this right applies and how to exercise it.
Payment terms and any deposit conditions
How much is due upfront, when the balance is due, and what happens if either side needs to change the schedule, should all be set out rather than left as an assumed verbal understanding.
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FAQs
Is a verbal quote legally binding in the UK?
A verbal agreement can still form a contract, but it's much harder to prove what was actually agreed if there's a dispute later. A written quote, even a simple one, gives both sides something concrete to refer back to.
Do I have a legal right to cancel after agreeing to a quote?
In some circumstances — particularly where the quote was given somewhere other than the trader's business premises, such as your own home — UK consumer contract regulations can give you a cooling-off period to cancel. This doesn't apply universally, so it's worth checking the specific circumstances.
What should I do if a quote is missing basic information like a business address?
Ask for it directly before agreeing to anything. A legitimate, established tradesperson should be able to provide full contact and business details without hesitation.